Businesses are always keen to reduce costs, extract value from existing investments and deliver future business value, especially in today's economic climate. This, coupled with their new security conscious risk adverse attitude is fuelling a radical change in IT spending, both in the services requested and in the overall decision process. The current trend has seen businesses demand smaller IT services projects that deliver immediate cost and productivity efficiencies. They are increasingly setting more aggressive, short-term and streamlined targets since IT budgets have come under intense scrutiny, with decisions for IT services now being made at boardroom level.
Acutely aware that investment in IT services can deliver massive improvements in efficiencies and increased productivity, business leaders have triggered a shift in the type of IT service projects now being approved. They are demanding relatively short projects (of around four to six months) that deliver immediate, measurable and tangible business results. Furthermore IT services that can leverage existing investments to create internal efficiencies, deliver added value to business strategies or reduce management costs are also popular.
Recognising that expenditure in this area is largely influenced by the customers' confidence in the value of technology and the return on investment it can deliver to their business, (as identified by Gartner Analysts), Total Document Solutions provider, Nashuatec, has developed a number of highly focussed services designed to enhance the value and maximise the return on investment for their customers document hardware and software products and document related processes.
Roger Gretton, Service Director at Nashuatec explains, “We add value for the customer by integrating our hardware and software products and service business to deliver a document solution tailored to our customers' current and future requirements. As an essential element of our Total Document Solutions approach, Business and Professional Services ensure our solutions are always aligned to specific customer business objectives.”
Specifically designed to deliver maximum productivity and efficiency gains, Nashuatec's Business and Professional Services follow a rigorous and systematic approach to ensure that the services they deliver operate seamlessly with their customers' existing business processes. Working closely with the customer, Nashuatec's experienced consultants undertake a complete review of the existing infrastructure, document environment and processes as well as fully understanding their current and future business objectives. This detailed approach enables Nashuatec to plan, improve workflow and implement a streamlined document environment that allows the customer to focus on their core business.
Nashuatec's Business and Professional Services have been devised to align to key trends in the overall decision-making process for buying IT services. In a recent survey from Gartner, three areas were identified by CIOs as being the most important for their business:
Reducing total cost of IT
Demonstrating the business value of technology
Providing leadership and guidance to the board of management
Offering a broad range of individual services, Nashuatec 's Business and Professional Services can be customised for each customer as part of their investment in document hardware and software to meet the above targets, making them accessible to many small to medium businesses (SMEs) as well as major multi-nationals. This is especially timely given that IT services are expected to be a key driver in increasing SMEs overall IT spending from $76 billion in 2002 to $109 billion (approx . € 69 billion to € 99 billion) in 2006, (Datamonitor, 2003). Additionally, Nashuatec's Total Document Solutions are ideal for pan European accounts that seek standardised service level agreements across borders, resulting in quick and efficient cost efficiencies.
Introducing Nashuatec's Business and Professional Services
All types of customers, large and small are increasingly deploying Nashuatec's Business and Professional Services because they deliver tangible benefits and added value to their core business. Developed over many years of close partnership with their customers, Nashuatec's Business and Professional Services are offered as six distinct core services so they can be provided independently or as a package. This approach enables Nashuatec to offer end-to-end, cost effective packages that can be tailored to individual customer needs.
Roger Gretton continues “Packaged in this way, our experience and knowledge becomes highly action oriented, translating into greater customer value. Ultimately, this enables our customers to build greater efficiency and productivity into their document environment.”
Additionally, they are conscious that implemented solutions must seamlessly integrate into the existing infrastructure and be flexible and scalable enough to meet future business demands.
• Consultancy Services
Designed to reduce overall Total Cost of Ownership, Nashuatec's world-class Consultancy Services take an in-depth view of a customer's document environment to identify how they can boost productivity and streamline document workflow. Experienced consultants work with the customer to realign business processes and recommend where and why existing products should be replaced to deliver immediate results.
Consultancy Services include Document Output, Management, Workflow and Security Consultancy Services
• Delivery, Installation and Configuration Services
Immediate benefits are gained through Nashuatec's Delivery, Installation and Configuration Services. With one of the largest field based service teams in Europe, products are configured to customer's exact requirements prior to delivery, before being installed quickly and discretely with minimum disruption to the working environment.
Specific services include Audit, Delivery, Installation, Configuration and Migration Services
• Training Services
Nashuatec's professional training programmes provide customers with the skills and knowledge required to get the most from their products and software solutions. From end user, key operator and administrator training to customised courses tailored to meet individual business needs, Nashuatec's Training Services have been developed so customers can gain immediate benefits from their investment.
• Maintenance, Support and Management Services
Maximum availability of hardware and software is a priority for many businesses: To ensure that customers continue to reap the rewards of their products and software solutions, Nashuatec's highly-skilled and accredited engineers keep products in optimum condition and maintain software at the most recent service release. Customers can also take advantage of a range of Support Services to suit their preferred working habits, including web-based support, telephone helpdesks and on-site services. Additionally, Managed Services are offered for security conscious organisations and for customers requiring staffed services such as fleet or facilities management.
• Development Services
Bespoke solutions are sometimes required to fit standard technology in to a unique customer environment. Nashuatec easily handles such requests through its Development Services, offering Customisation, Interfacing and Integration Services.
• Project Management Services
Acting as the cornerstone for the timely delivery of their products and services, Nashuatec's Project Managers, experts in their field, work in close partnership with the customer to provide a single point of contact throughout the life of the contract. Nashuatec Project Managers are dedicated to delivering projects on time and within budget.
Project Management Services comprise Project Management and Project Leadership to manage and support in-house teams, 3 rd party contractors or Nashuatec's sub-contractors.
Nashuatec's unique approach of linking people to knowledge, and its wide experience in tailored products, software solutions and Business and Professional Services is ideal for businesses seeking to invest in IT services that deliver a quick return on investment. Nashuatec's understanding of the strategic role hardware and software can have in any organisation's infrastructure to yield stunning efficiencies and productivity levels, has it uniquely positioned to offer solutions that deliver. Driven by IT budgets with very clear and aggressive targets, enterprises are increasingly turning to IT services vendors such as Nashuatec that can equip them with solutions that are fast, accurate, flexible and technologically advanced.
